Privileges

All Niche Nation Resident receive the following benefits

1+1 Year Warranty

All merchandise comes with a 1-year warranty from the manufacturer. We believe in the quality of our products and therefore we provide you with one extra year on top of that. The warranty covers *manufacturing defects regardless of customer usage.

Return and Exchange Frame Policy

Merchandise returns or exchanges must be made within 7 days from the date of purchase. Returns or exchanges can only be accepted if the goods are in perfect condition without any usage and it must be in the complete original packaging. Product returns will be a store credit only. (No cash refund)

Coated Lens Warranty

Coated lens carry a 1-year guarantee from the date of purchase. Coating defects can be claimed regardless of customer usage and shall be replaced for free of charge. Front surface scratches from normal usage are not covered.

Prescription Lens Warranty

We guarantee your prescription up to 6 months after your eye examination with our optometrist. The warranty includes an uncomfortable feeling from new prescription and prescription changes. If you experience difficulties adjusting to the new glasses, please contact us within 30 days to arrange a re-examination. We will evaluate your vision or spectacles problems. Lens replacement will be order in identical model for free of charge. If you are unable to return for a re-examination within 30 days, please call us to make other arrangements.

A prescription lens is individually custom made for each customer, however we are happy to claim your lens for free of charge. Please note that prescription lens cannot be returned in any case.

There are several medical conditions that can cause your vision to change over short periods of time. These conditions require an immediate attention to see your doctor as soon as possible.

Home or Hotel Delivery

We offer you a free delivery in Bangkok by the messenger or within Thailand by registered mail. Just simply place an order with us by phone, email or Niche Nation official Line account, and then transfer money to our account. Gift-wrapping and international shipping is also available upon request.