Terms & Conditions
1. Terms and Conditions
This website Niche Nation.com (the “Site “) and related services are provided to you in accordance with these terms and conditions set out below (“these Terms and Conditions”). Please read these terms and conditions carefully. By entering this website, you agree to be bound by these terms and conditions. We recommend that you retain a copy of these terms and conditions for future reference.
We may revise these terms and conditions from time to time. All changes will be eﬀective immediately upon posting of these revised terms and conditions. Your continued use of this website thereafter constitutes your agreement to these terms and conditions as amended. We recommend that you read these terms and conditions carefully from time to time. If you disagree with these terms and conditions or any changes thereto, please stop using this website immediately.
You must register as a member of Niche Nation in order to use some services, including but not limited to:
- Order products through this
- Book service and
- Check membership information and check order You need to ﬁll in the membership registration form through Nichenation.com or through our iPad application in our stores to register as a member. You will receive an SMS or email notiﬁcation conﬁrming the successful registration.
3.1 Accepting orders
Only registered members of Niche Nation Group can order products through this website and store. The order will be deemed accepted when we have received your payment and you have received an order conﬁrmation email from Niche Nation with the order number.
3.2 Niche Nation does not accept or cancel the order
Your order will not be accepted or will be canceled if:
- technical or connection errors and other reasons beyond the control of this website;
- The order contains false, omission or incorrect information (e.g. wrong product price – please refer to section 5 on price for details);
- We are unable to authorize payment for your purchase;
- your failure to comply with or to comply with these terms and conditions;
- we detect unusual purchases, such as purchases of unusual quantities of products, either in relation to the order or your order history;
- Suspected fraud or attempted fraud;
- the product you ordered has been sold out;
- We are unable to deliver the product to the delivery address speciﬁed by you – see Section 4 Delivery/Pickup for details.
Niche Nation reserves the right, at its discretion, to review, reject and cancel your order based on the above or any other circumstances it reasonably believes to justify rejecting/canceling your order. Niche Nation’s decision is ﬁnal.
If your order is not accepted for any reason, our customer service will contact you as soon as practicable by email or telephone, if payment has been posted, and will arrange a refund. Please refer to Clause 8 (Refunds) for details.
The items in the “Shopping List” and “Shopping Cart” do not constitute an “order” for the product, and we do not maintain inventory for the products in the “Shopping List” and “Shopping Cart”.
By pressing the “Pay” button, you conﬁrm that:
- You agree to the shopping terms and conditions set out in these terms and conditions;
- Your payment responsibilities at Niche Nation’s acceptance of the order, and conﬁrmation of the price of the product, the quantity ordered and the estimated delivery time;
- The actual product and the product picture shown on this website may be slightly diﬀerent due to viewing the product picture through the device;
- When you place an order through this website, it constitutes an invitation to An Order constitutes a contract when it is accepted as speciﬁed above. If you have ordered multiple products in the same order, and this website only sends you an order conﬁrmation email for some of the products in the order, the contract related to the other products will only be closed when the order conﬁrmation email is sent to the other products. constitute.
Cancellation of orders
You can cancel any order within 2 hours of receiving the order conﬁrmation from Niche Nation.
If you need to cancel your order, you must send the relevant request to Niche Nation Customer Service (aﬀ[email protected]) by email, The email must indicate the order number and product code of the product you are requesting to cancel.
You can cancel the entire order, or speciﬁc products in the order. Prescription lenses and eyeglass frames count as one product and cannot be canceled separately.
You will be notiﬁed by email that the cancellation process is in progress. If you have not received the notiﬁcation email within 3 days of your cancellation request, please contact us at (+662) 1852528 during oﬃce hours (8:00am to 17:00pm) from Monday to Friday.
Refunds will be made to your original payment method. Please refer to Section 8 Refunds for details.
3.5 Restrictions on resale and commercial exploitation
All products sold on this website are limited to your personal use or gift, and any resale or commercial use is strictly prohibited.
If there are any unusual purchases that we believe are not for personal use, our customer service specialists will email or call you to follow up.
We reserve the right, in our sole discretion, to refuse to accept orders for unusual purchase quantities and to terminate any account with a history of unusual purchases. In such an event we may notify you of the termination of your account by email or telephone. Niche Nation’s decision is ﬁnal.
3.6 Order details and status
You can check your order details and status in the following ways:
- an order notiﬁcation email sent to your designated email account; or
- View your order history and status in “Order History” under “My Account”.
- Call Customer service (+662) 1852528 during oﬃce hours (8:00am to 17:00pm) from Monday to
3.7 Meaning of terms in order status
|Processing||Your order has been received and is being processed.|
|Available for pickup||Your item has been delivered to the designated store, and you can pick it up at the store within a limited|
time. (Only for online order store pickup order)
|Lens making||Your order for lens fabrication has been accepted.|
|Completed||Your item has been successfully shipped/pick-up.|
|Canceled||Your order has been canceled.|
|Over||Your order has been refunded.|
Prices are in Thai Baht and only payment in Thai Baht is accepted.
We reserve the right to adjust prices at any time, and the new prices are eﬀective immediately when displayed on this website. Price adjustments do not aﬀect orders accepted on this site prior to the publication of the new price.
The original and reduced prices on this website may diﬀer from those shown in Niche Nation stores. Although the order items are picked up at the Niche Nation store, the discounts and discounts oﬀered by the store
shopping (including those oﬀered by the mall) do not apply to orders made at Niche Nation.com. Likewise, discounts and oﬀers oﬀered by Niche Nation.com are not applicable to in-store purchases. Please go to the store to check the store’s discount and discount details.
Prices shown do not include delivery charges (we oﬀer free shipping on online orders unless further notice), gift wrapping and any applicable taxes and levies.
An invoice will be delivered with the order to identify all applicable order-related charges; purchase records are available in the member’s account on this site.
We endeavor to ensure that the prices shown on this website are accurate, but do not guarantee that the prices shown are correct and reserve the right to correct any errors.
If an incorrect price is found after you place an order, regardless of whether the payment has been accepted or not, our Niche Nation Customer Service will contact you by email or phone to notify you of the incorrect price and cancel the order, and arrange for a full refund accordingly. If we fail to contact you by email or phone within 3 business days of ﬁnding the wrong price, the order will still be cancelled and we will notify you of the cancellation by email.
5.1 Acceptance of payment methods
We accept the following payment methods:
- Credit Cards: Visa, Master, American Express, Union Pay
- Mobile: Transfer to our bank account
5.2 Payment Procedure
The amount shown on all orders must be paid in full in Thai Baht without deduction of any bank charges. Any bank charges incurred shall be borne by you.
You represent that the credit card or payment method used is owned by you (if you are over the age of 18) or owned and approved by the parent or guardian who registered the account on your behalf (if you are under the age of 18) and is valid. All information you provide to us is accurate and true. If the card issuer refuses to authorize payment, your order will be canceled.
The payment process complies with strict international security standards set by the payment industry to ensure that your shopping process is safe and secure. If you register as a member on this website and decide to store your card information, your information will be fully encrypted and will only be used to process the transactions you have instructed, and will be securely stored in the payment system (full compliance with PCI DSS 3.4 Criteria speciﬁed as a Tier 1 Service Provider). The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards set to ensure that all companies that accept, process, store or transmit credit card information maintain a secure transaction environment.
We take reasonable care to keep this website secure. We will not be responsible for any loss you may suﬀer if any information you provide while using this website is accessed by any third party without authorization, not through our negligence.
A hard copy of the invoice will be sent to the shipping address you specify with the order. For online ordering and store pickup, a printed invoice will be attached when picking up the goods.
6. Delivery and Pickup
We provide two delivery methods: 1) You can choose to deliver to the address you specify (delivery order) or 2) to pick up at the designated Niche Nation store (online order for store pickup).
For delivery orders, you will receive an email notiﬁcation that the goods have been delivered to the address you speciﬁed, and for online pick-up orders, you will receive an email notiﬁcation that you can pick up the goods at the designated store.
6.2 Delivery orders
Items for a delivery order will be delivered to the address you specify on your order. If you change the delivery address after placing the order, please contact Niche Nation Customer Service by email to aﬀ[email protected] within 2 hours after placing the order.
Changes to the shipping address may result in delayed delivery or additional delivery charges. If the request to change the address cannot be made within 2 hours after placing the order, Niche Nation does not guarantee that the goods will be delivered to the latest address.
6.3 Online ordering and store pickup (Click-and-Collect)
You can choose to pick up the goods at the Niche Nation store speciﬁed on the order. You will receive an email notifying you that you can pick up your order in store.
You must present the QR code in the notiﬁcation email when picking up the goods. Our staﬀ may request your membership card or other personal data to verify your identity. When you pick up the goods, you must sign the receipt conﬁrmation. Once you sign, you accept the risk of the goods at the same time.
If the goods are picked up by a third party, photo identiﬁcation of the authorized person must be presented together with your authorization letter, which must include the authorized person’s full name and identiﬁcation number and be signed by you.
If the product is a gift to a third party, the third party recipient must present the QR code on the notiﬁcation email. Our staﬀ may request the buyer’s membership information to verify identity. The recipient must sign the receipt conﬁrmation and your acceptance of the recipient’s signature is proof of our delivery and fulﬁllment of the order. After the recipient picks up the goods, you accept the risk of the goods at the same time.
6.4 Delivery/Pickup Time
Delivery orders will only be delivered during the business hours of the courier company’s business day. Delivery to remote areas may take longer than generally expected.
If the recipient is not at the speciﬁed delivery address or fails to collect the shipment, our Customer Service will contact you via email or phone to arrange re-delivery. If the courier fails to deliver twice, the order will be considered canceled.
For orders placed online for in-store pickup, the items will be stored at the designated store for 2 weeks from the date the pickup notiﬁcation email is sent. If you or the recipient fail to pick up the order in person or if you fail to pick up the order at the designated store, the order will be deemed to be canceled.
Refunds will be made to your original payment method. Lenses will not be refunded if the product ordered is a prescription spectacle frame and lens. Please refer to Article 8 (Refunds) for details.
During busy periods and special days, delivery and/or pickup times may vary. Severe weather conditions may cause delivery delays. Customer Service will notify you of the rescheduled delivery date and time as soon as possible.
6.4.1 Sunglasses, Frames, Complimentary Gifts and Gift Cards
We endeavor to deliver the goods to your designated delivery address within 5 to 7 business days of receipt of the order. You will receive an email notiﬁcation of your delivery/collection time. We do not guarantee delivery in exactly the estimated time.
6.4.2 Prescription spectacle frames and lenses
We endeavor to deliver the goods to your designated delivery address within 14 business days of receipt of the order. You will receive an email notiﬁcation of the delivery/pickup time. We may change the estimated delivery time for reasons including but not limited to inaccurate prescription information, delay in production time, product out-of-stock and product quality issues. We do not guarantee that the estimated time will be fully delivered. Custom-made spectacle frames and lenses take longer to make, so the delivery time also takes longer.
6.5 Delivery errors
If the order is not delivered within the estimated delivery time, please contact Niche Nation Customer Service aﬀ[email protected] to track the status of the shipment.
If your order is not successfully delivered to you, our Niche Nation Customer Service will contact you via email or phone to reschedule delivery.
If an item is damaged upon delivery, you may return the damaged item for a refund. You are also required to take pictures of the delivery box of the goods and the damaged goods immediately upon discovery of damage.
Once you have received the product, all risk of damage to or loss of the product is at your own risk. If you choose to pick up the goods at the designated store, all risk of damage or loss of the goods will pass to you when you or a third party who collects the goods on your behalf picks up the goods at the store.
The refund policy only applies to online orders placed at Niche Nation.com, and does not apply to transactions made at Niche Nation stores.
We do not oﬀer an exchange service, but you can return the purchased product for a refund in accordance with these terms and conditions, and then purchase the appropriate product on this website.
7.1 Return and Refund Requirements
Subject to the terms contained herein, you may request a refund within 7 days of receipt. You can request a full refund for sunglasses, frames and complimentary gifts, while prescription frames and lenses are only available for a frame refund. Lenses are not refundable.
For any questions related to prescriptions, please bring the prescription frames and lenses to our store within 30 days after receipt. Our
optometrists will assist you in dealing with the problems and provide professional advice, and rearrange the lenses if necessary. Make sure the prescription is accurate and appropriate.
7.2 Return and Refund Policy
- Items must be returned in new and original merchantable condition: all labels, warranties, care instructions, catalogs, product labels, certiﬁcates of authenticity, eyeglass cases, dust bags, packaging included with the item and other accessories, must be in good condition and returned Niche Nation may, in its sole discretion, decide whether the returned goods remain in their original merchantable condition, and such decision is ﬁnal.
- Goods must be returned with an
- Items must not be “Non-Refundable Items” as deﬁned
- When you request a return, you must come to our “Niche Nation Store” with the goods and sign the return Form.
7.3 No refunds for goods
The following items will not be refunded:
- Goods damaged due to improper use or handling (except for factory defects or damage caused by shipping, if you need maintenance or repairs, please check with our retail )
- All lenses
- gift card
7.4 Return procedure
- All refund requests must be made at our “Niche Nation Store”. You must present the goods and required documents for
- Our staﬀ will ask you to provide your membership personal data for identity veriﬁcation
- You must submit the goods to our staﬀ for inspection
- You must sign the Return Conﬁrmation.
- You will be notiﬁed by email that your return and refund request has been
- If the refund request is accepted, you will receive another conﬁrmation email.
7.5 Collection of refunds
Refunds will be credited to your credit card or payment account according to your original payment method. After receiving the return and refund request, as long as the return meets the return terms and procedures, we will process it within 7 to 10 business days to decide whether to accept the request.
We expect a refund to your payment method provider within 7 to 14 business days of accepting a refund request or within the time frame set by your payment method provider.
All refunds are made in Thai Baht.
7.6 Returning Gifts
If purchased as a gift, the item must be returned by the buyer. The refund will be charged to the buyer’s payment method.
7.7 Abuse of Return and Refund Service
If we ﬁnd any suspicious or unusual returns and/or refunds, our Niche Nation customer service will follow up with you by email or phone. We will refuse such requests at our absolute discretion.
8. Gift Cards
The gift card can only be used for shopping at Niche Nation stores in Thailand. Gift cards are not valid for purchases on Nichenation.com.
Please refer to the gift card page for detailed terms and conditions. All matters and disputes are subject to the ﬁnal decision of Niche Nation.
9. Appointment service
You can make reservations for the following services provided by “Niche Nation Stores” through this website:
- Make an appointment to try on the product (reservation online)
- Lens consultation
- eye examination
- Zeiss Optometry Center Eye Health Service
All the above services can be booked online and provided by designated stores of Niche Nation.
Online reservation service is only available to members. Non-Members can also book the above services through the website, however the minimum service charge for the eye exam is 1,500 THB ( to be paid at the shop).
Only by purchasing a product in the stores, a service fee will be exempt.
9.1 Accepting Appointments
To make an appointment for any of the above services, you must complete an appointment form. You will be notiﬁed by email that we have received the request. Our Niche Nation customer service or store staﬀ may reconﬁrm your reservation details by email or telephone. When the product arrives at the “Niche Nation Store”, you will receive a conﬁrmation email that your appointment has been accepted.
We reserve the right to accept or reject any appointment at our absolute discretion.
9.2 Change appointment
You will receive a notiﬁcation email conﬁrming the change or cancellation of your appointment.
9.3 Product reservation
You may request to reserve a try-on store product, subject to the following conditions:
- Reserve up to three products at the same time;
- If you fail to make an appointment at the designated store within the designated service time, the appointment will be deemed to be canceled and the reserved product will be returned to the You will receive a cancellation notiﬁcation email.
10. Maintenance and Repair
Goods purchased from retail stores and this website are covered by maintenance and repair services.
If the products purchased from Niche Nation have factory defects, they can enjoy maintenance services including free repairs or free replacement parts within one year from the date of purchase. Free repair and replacement service does not apply to products damaged by misuse or accident and/or products repaired by unauthorized third parties. Charges apply for any repair/replacement requests made one year after purchase.
There is no contractual warranty for the lenses of sunglass products.
Products damaged or damaged by normal wear and tear, accident or misuse will not be covered by warranty. There will be a charge for repairs to the product.
If your product is found to be defective during the warranty period, you may request:
- Repair defects or malfunctions;
- Replace the defective item with the same product in good condition (subject to stock availability); or
- If we believe the defective item cannot be repaired, an optimize solution will be oﬀered or fully refunded to
You must provide the original invoice, warranty (for the product that was accompanied by the warranty at the time of purchase) and the defective product in order for us to process the above request. We reserve the right to refuse requests if you fail to provide all required documents.
We reserve the right to request the production of personal data for the purpose of verifying your identity and your purchase history.
Customers can only request repair service at Niche Nation store.
10.1.1. Prescription Lens Products
We oﬀer a 180-day warranty on prescription lens products. If you have any questions about your prescription, please bring your prescription frames and lenses to our store within 180 days after picking up the order. Our optometrist will assist you in dealing with the problem and provide professional advice, and reschedule the lenses if necessary , to ensure that the prescription is accurate and appropriate.
Our warranty only accepts replacement of prescription lens products purchased from Niche Nation and prescribed by an authorized Niche
Nation optometrist. Warranty does not cover prescription lens products prescribed by third parties.
You must provide the original invoice and prescription frames and lenses for us to process the request. We reserve the right to refuse requests if you fail to provide all required documents.
We only accept requests to provide repair services for products purchased directly from Niche Nation stores or this website. We do not repair products purchased from third parties or merchants authorized by the brand.
You can repair the product according to the maintenance requirements.
For products that are not covered by warranty, we will evaluate the scope of repair for your product and provide a quotation and estimated repair time.
You must bring the product and the original invoice to any Niche Nation store and must sign a conﬁrmation letter to allow Niche Nation to keep the product for the relevant purpose.
We reserve the right to refuse repair requests at our absolute discretion. The decision of Niche Nation is ﬁnal.
We will do our best to provide quality repair service, but do not guarantee that all products subject to repair will be repaired properly. The time and cost of completing repairs depends on many factors, including the extent of damage, parts availability and product materials, and therefore cannot be guaranteed. Whether the product can be repaired or not is the ﬁnal decision of the brand supplier.
11. Use of this website
11.1 Content and Liability
“Content” is deﬁned as any graphics, pictures, logos, icons, images, photographs on this website, including all graphic rights, sounds, music, images, sound recordings or text, and the compilation and organization thereof.
We endeavour to ensure that the content of this website is accurate and complete, but we do not guarantee that all content will be accurate.
We do not warrant that the operation of this website will be error-free or that the servers on which this website operates are free from viruses or other harmful components. We always recommend that Internet users install the latest version of virus detection software.
The personal opinions of the designers and brands of the products we sell or any third parties we work with reﬂect their opinions only and do not necessarily represent Niche Nation’s position, and we will not comment on any such opinions published in any media assuming any responsibility.
We provide this website, content, products and services “as is” and to the fullest extent permitted by law, and we make no representations regarding the operation of this website or the services, content or products contained on this website or as part of the services No representation or warranty of any kind, express or implied. In addition, we represent or warrant that the information obtained through this website is accurate, complete or up-to-date.
To the maximum extent permitted by law, we will not be liable for any loss, damage or injury of any kind arising out of or in connection with the use of this website.
THIS IS A APPLICABLE TO ALL DAMAGES OF ANY TYPE (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF INFORMATION, REVENUE OR PROFITS, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES) COMPREHENSIVE LIMITATION OF LIABILITY.
11.2 Intellectual Property
Your use of this website and its content does not confer any copyright, design, trademark and all other intellectual property rights in your use of the website content, including the (website) software and Hypertext Markup Language (HTML) and other code rights.
The above content, including third-party trademarks, designs and related intellectual property rights mentioned or displayed on this website, are protected by national intellectual property laws and other laws and international treaty provisions.
Any reproduction or retransmission of the above content is prohibited, and oﬀenders may be subject to civil and criminal penalties. Without limiting the foregoing, copying and use of the foregoing materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
This website is for personal use only and not for commercial use. You may not make any changes, copy, distribute, transmit, display, perform, reproduce, publish, license, proﬁt from, create derivative works from, transfer, data mine or sell the content, software, products or services of this website. You may not use this website or any of its content for any commercial purpose, including but not limited to selling or monetizing advertisements on your web pages.
11.3 Third Party Websites
This website may contain hyperlinks to websites or resources not operated by Niche Nation, including advertisers.
We have not reviewed all websites linked to this website and are not responsible for the content of any non-this website and for the accuracy or otherwise of such content, or the availability of such external websites or resources. We do not endorse, and are not directly or indirectly responsible for, the privacy policies or content of such websites, including but not limited to any advertisements, products, or other materials or services provided by such websites or resources; We are also not responsible or liable, directly or indirectly, for any damage, loss or infringement caused or alleged to be caused by the content, products or services of such external sites or resources. You must read carefully the terms and conditions and privacy policies of all oﬀ-site pages and other websites that you revisit or access through this website.
11.4 Your conduct
We may deny your access to this website temporarily or permanently at any time at our sole discretion. We may refuse your visit including, but not limited to, where we believe that your use of this website is in breach of any of these terms and conditions, any law or the rights of any third party, or is disrespectful to other users.
12. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Thailand.
13. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
14. Contact Information
Questions about the Terms of Service should be sent to us at: aﬀ[email protected]